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Privacy

Tailor-Made Websites is a registered data controller under the Office of the Information Commissioner (ICO). The principles set out in this Privacy Policy apply to all instances in which we receive your personal data as a Data Controller for the purposes described in this policy. We respect your right to privacy, and have put in place security measures for your personal data, along with ensuring that your personal data is managed in accordance with applicable data privacy regulations. This privacy policy explains what information we collect through the website, when we collect it, how we use it, how it is secured, and your rights in relation to your personal data.

1. Our Contact Details

If you have any questions about this privacy policy or your rights, you can contact us via the following details:

By email: info@tailor-madewebsites.co.uk
By phone: 07412771031

We’re regulated by the Information Commissioner’s Office.

2. Information you provide to us

2a. Personal data:

To be able to contact you, we need your name, email address and contact details.

2b. Communications with us:

You may provide information when contacting us for support, or speaking with us via Twitter, Instagram and Facebook and we may keep records of that communication.

3. Information we collect automatically

The personal data that we collect through this website is only collected once we have your consent to do so, or if it is needed to provide (and improve) our service to you.

Where personal data is collected on the website, we will give details on why your personal information is needed and how it will be used, unless it’s obvious.

3a. Information you provide us with

When using the site, you may provide personal data that we collect. Examples of personal data include name, email address, mailing address, and phone number. You may provide us with Personal Data in various ways on our website, for example, when you send us a message via our contact form.

3b Automatically collected information

When a user visits our website, we automatically collect information from the user’s device, using various technology such as cookies. Examples of automatically collected information includes: IP address, web browser, device type, and the web pages/websites visited before using the site. We may also use technology to collect information regarding a user’s interaction with email messages that we send out, such as open & click data.

3c. Information from other sources

We may collect information, including personal data, from third parties and sources, such as our partners, advertisers, and integrated services. If we associate or combine information from other sources with Personal Data that we collect through this website, we will treat this information as Personal Data in accordance with this policy.

3d. Information you provide us with

3e. Information you provide us with

4. What we do with the information we gather

We use the information we collect for a variety of ways in providing our service, including the following:.

4a. Operations

We use information to operate and enhance all features of this website, to provide services and information requested by visitors of the website.

4b. Improvements to the Website

We use information to understand and analyse the preferences and user behaviour of visitors to this website. This allows us to improve the functionality of the service we provide and develop new services and features. All data used for this purpose is processed in an anonymised form.

4c. Communications

We may use contact information to contact users of the website for administrative purposes, and with updates relating to the products and services we offer. You have the ability to opt out of any promotional communication as per the section below, under ‘Your Rights’.

4d. Cookies and Tracking Technology

We use automatically collected information and other information collected on this website through cookies and similar tracking technology.

This helps us to: Personalise our service, such as remembering a user’s information inputted on the website in previous visits, so that the user will not have to re-enter the information during subsequent visits.

Provide personalised advertisements, content, and information.

Monitor and analyse the effectiveness of the website, and third party marketing activities.

Monitor aggregate site usage metrics such as total number of visitors to the website or pages viewed.

4e. Analytics

We use Google Analytics to measure & evaluate traffic on the website. Google operates independently & has its own privacy policy.

This data is collected in a non-identifiable form and we do not use this information to attempt to identify users of the website.

5. When your information is shared with third parties

We will never sell your personal information. We may share it with others in the following ways:

5a. When you make something public

Information that you choose to include in a publicly available area of the website, will be available to any user who has access to that content.

5b. When we use other companies to provide a service

We work with third party services who help us provide our services, for example, third party advertising, data management, and reporting tools. These third parties may have access to or process personal data as part of providing these services to us. We limit the information provided to only what is reasonably necessary in order to perform these functions, and require them to handle your personal information as if we were handling it directly.

5c. Non-personally identifiable information

We utilise aggregated, or otherwise non-personally identifiable information for a number of purposes, including measuring and analysing site usage, system administration, and improving our site. We may also disclose this non-personally identifiable information to third parties, including advertisers, vendors, and researchers.

5d. Information you provide us with

5e. Compliance with Law

We may disclose personal information if required to do so by law, or to otherwise cooperate with law enforcement or governmental agencies.

5f. Google Analytics

We use a service called Google Analytics which collects information about how visitors use our site. we use the information to promote our services online (including via search and display advertising and using a feature called “remarketing” (displaying relevant ads to people who have visited our site whilst they browse other sites), as well as to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited. Google Analytics also provides high level visitor demographics and interests data taken from the Google Ads Display Network. This additional information helps us better understand our audience and improve the services we offer.

5g. Professional advisors

Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

5h. Partners

We work with various partners, including business partners, suppliers and subcontractors who will process data on our behalf. These suppliers include those who provide us with IT services, system administration and other services as well as other services (including market research).

6. Security

We take security very seriously and are committed to keeping your information safe. Whilst we endeavour to ensure the security of our systems and the information we hold, no service is guaranteed to be completely secure. If you have any concerns that your personal information has been put at risk, please get in touch straight away.

7. How we use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You may wish to visit ico.org.uk which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies.

8. Links to Other Sites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

9. Controlling your Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at tailormadewebsites@mail.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please emailing us at tailormadewebsites@mail.com.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.

10. Removing your information

At any point, you may delete your account, however as this is potentially very destructive (removing license authorisations for any sites you hold) we ask that you contact us if you wish to request this. We will also remove data linked to you stored with our third parties.

11. How long do we hold your information for?

We will only hold your information for as long as is necessary for the purposes set out in this privacy policy. We may also retain log files for analysis purposes – these log files are generally retained for a short period of time, except in cases where the information is used for website security, improving the website functionality, and in the cases in which we are legally obligated to retain information for longer time periods.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

At the end of an agreed retention period your information will either be securely and confidentially destroyed or anonymized. Anonymization is the process of either encrypting or removing personal information from data sets, so that it is not possible to identify individuals from the data.

12. Your Rights

You have the right to:

• Request a copy of the information we hold on you:

• Ask us to correct, delete your information, or only use it for certain purposes.: Tailormadewebsites@mail.com

• To change your mind at any time and ask us to stop using your information, for example, by unsubscribing from marketing emails or opting out of cookies.

The exceptions to these rights include: When access to personal data would reveal personal information about another individual, or if we are legally prevented from disclosing such information. In addition, we may retain data even if you withdraw your consent, where we can demonstrate that we have a legal requirement to process your data.

13. Legal basis for processing your personal information

UK data protection law (the General Data Protection Regulation) requires us to have a “legal basis” for processing (using) your personal data. The legal basis we rely on are:

• Where we have your specific consent to use your personal information for a specific purpose (for example, where we contact you by email).

• Where we process your personal information for our legitimate interests (or those of a third party).

• Where the processing of personal information is necessary to perform a contract with you (for example, where you have purchased a product or service from us).

• Where the processing of personal information is necessary to comply with a legal or regulatory obligation that applies to us.

14. How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please email us at tailormadewebsites@mail.com.

You have the right to make a complaint or raise any concerns you have that relate to our approach to your personal information to the Information Commissioner’s Office (ICO – the ICO is the UK regulatory authority for data protection issues (www.ico.org.uk)). We would appreciate it if you could please let us know if you contact the ICO. If you feel able to contact us before you contact the ICO, we will take your concerns seriously and we promise to work with you to resolve any issues that you have.

15. Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

If there are any major changes we will email you directly.

This privacy notice was last updated on 1st January 2020.